Lost your e+ card?

If you lose your e+ card, we can replace it for a £5 fee.

You may be able to order a replacement by telephoning customer services on 0845 601 1632 if:

  • you have a standard e+ card
  • your address and name details have not changed
  • your photograph does not need updating
  • you are able to pay the £5 fee with your debit or credit card over the phone

However, we will need you to call in to an e+ site in person if:

  • the lost e+ card you need to replace is a concessionary bus pass or a PASS proof of age card
  • any of your details have changed and we need to see documentary proofs
  • we need to take a new photograph of you

If so, please bring any necessary proof documents with you and pay the £5 fee at the site you visit.

If your card has been stolen and you have an official crime number we will replace your e+ card free of charge.